Folgory manages the tickets with all the necessary details.
Tickets will not be considered if they do not respect these credentials.
The description must include:
if it is a transaction
Screenshot of the problem
if this information is missing, the team may not respond.
The processing time of a ticket can vary from 24 to 48 hours.
For more info, we advise you to read
support.folgory.com in the faq section
Regarding KYC tickets, the reference links below will not be taken into consideration